Shipping & Delivery Policy
Shipping & Delivery Information
At Hebei Import and Export Co., we strive to get your order to you as quickly and safely as possible. Please review our shipping policy below.
Processing Time
Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email once your order has been placed, and another email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
Domestic Shipping (within your country):
- Standard Shipping: 5-7 business days - $5.99
- Express Shipping: 2-3 business days - $12.99
- Overnight Shipping: 1 business day - $24.99
International Shipping:
- Standard International: 10-20 business days - Starting at $15.99
- Express International: 5-10 business days - Starting at $29.99
Note: Delivery times are estimates and not guaranteed. Delays may occur due to customs, weather, or carrier issues.
Free Shipping
We offer FREE standard shipping on all orders over $50 (domestic only)!
Order Tracking
Once your order ships, you'll receive an email with a tracking number. You can track your package using the carrier's website or the tracking link provided in your shipping confirmation email.
Shipping Restrictions
We currently ship to most countries worldwide. However, some remote areas or restricted regions may not be available for delivery. If we cannot ship to your location, we will contact you promptly.
Customs & Import Duties
For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in our shipping costs and vary by destination.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at info@hebeiimportexport.com. We will work with the carrier to resolve the issue and ensure you receive your order.
Address Changes
Please ensure your shipping address is correct before completing your order. If you need to change your address after placing an order, contact us immediately. Once an order has shipped, we cannot modify the delivery address.
Questions?
If you have any questions about shipping, please don't hesitate to contact us. We're here to help!
Last updated: April 2026